FeaturesGuest & Charter Ops

Guest & Charter Ops

Charter excellence starts before they board.

From pre-arrival preferences to post-charter reviews, HELM handles every guest touchpoint.

Guest & Charter Ops

Overview

Built for the real world.

Charter operations demand precision. HELM gives you a complete charter management suite — from pre-arrival guest preferences to post-charter reviews. Keep your APA balanced, your calendar full, and your guests coming back.

app.helm-command.com
12
Charters This Season
4.9★
Avg Rating
€180K
APA Managed
Charter: Rossi Family — Jul 14–21Confirmed
APA: €25,000Reconciled
Pre-arrival formSent ✓
Post-charter review5★

What's included.

Pre-Arrival Preference Forms

Send guests a shareable digital preference form before they board. Dietary requirements, cabin preferences, activities, allergies — all captured and stored against the charter.

Shareable digital preference form link
Dietary, activity, and cabin preferences
Allergy and medical notes
Responses stored against the charter record

Charter Calendar

Manage your entire charter season in one calendar. Booking status, broker details, APA amounts, and guest counts — all visible at a glance.

Charter calendar with booking status
Broker name and commission tracking
APA deposit and balance per charter
Guest count and manifest link

Post-Charter Reviews

Capture guest feedback after every charter. Build a record of testimonials. Identify what worked and what to improve for next season.

Automated post-charter review request
Star rating and written feedback capture
Testimonial storage and export
Season-end guest satisfaction summary

See Guest & Charter Ops in action.

Book a demo and explore every module. Early access available now.

Book a Demo

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